Privacy Policy
Last updated: 31 October 2026 (Asia/Shanghai)
Service: Bamboo Pocket — a cute panda-raising companion experience
Website / PWA: https://app.bamboopocket.app
Operator: Ting Zou (individual merchant)
Contact: support@bamboopocket.app
This Privacy Policy explains how we collect, use, share, and protect your personal information when you use Bamboo Pocket (the "Service"). Bamboo Pocket is an entertainment and emotional-companion product. It is not a medical, diagnostic, or therapeutic service. See the Wellness Disclaimer.
By using the Service, you acknowledge this Policy. Where the law requires consent for a specific use of your data, we will ask for that consent separately.
1. Who we are
Bamboo Pocket is operated by Ting Zou, an individual merchant (not a company). For privacy questions or requests, email support@bamboopocket.app.
Payments for subscriptions are handled by our Merchants of Record (see Section 6). Those providers process payment data under their own privacy policies. Plan prices and how to cancel are on Subscription & Billing.
2. Information we collect
Depending on how you use the Service, we may collect:
2.1 Account and profile
- Email address and account identifiers
- Display name or nickname you choose
- Preferences related to your panda companion (for example, sex setting once locked, adoption choices, entitlement status)
2.2 Subscription and billing (via Merchants of Record)
We do not store full payment card numbers on our own servers. Our Merchants of Record — primarily Paddle (sandbox / checkout) and Creem (live checkout under review) — collect and process the payment details needed to charge your subscription. We may receive limited billing metadata, such as:
- Subscription plan, status, and renewal dates
- Transaction IDs, receipts, and country / currency used for tax
- Partial payment method hints (for example, card brand or last four digits) that the Merchant of Record shares with us
We do not use Stripe, and launch does not use Apple or Google in-app purchase.
2.3 Usage and device information
- App / PWA interaction logs (features used, session timing, crash or error reports)
- Device and browser type, approximate region (derived from IP), language settings
- Diagnostic data needed to keep the Service reliable
2.4 Communications
- Messages you send to support@bamboopocket.app
- Feedback or survey responses you choose to provide
2.5 Cookies and similar technologies (PWA / web)
We may use cookies or local storage for:
- Keeping you signed in
- Remembering preferences
- Security and abuse prevention
- Basic analytics (if enabled)
Where required (for example, in the EU/UK for non-essential cookies), we will ask for consent before setting non-essential trackers. You can usually control cookies through your browser settings; turning some off may limit features.
We do not knowingly sell your personal information.
3. How we use information
We use personal information to:
- Provide, operate, and improve the Service (including your panda companion experience)
- Create and manage your account and entitlements (for example, single-panda vs pair plans)
- Process subscriptions, trials, renewals, and cancellations with our Merchants of Record
- Send transactional messages (receipts, renewal notices, security alerts)
- Respond to support requests
- Protect against fraud, abuse, and unauthorized access
- Comply with law and enforce our Terms of Use
- Analyze aggregated, de-identified usage to improve product quality
We do not use your data to provide medical advice, diagnose conditions, or treat mental or physical health issues.
4. Legal bases (where GDPR / UK GDPR or similar rules apply)
Where those laws apply, we rely on:
- Contract — to provide the Service you ask for and manage your subscription
- Legitimate interests — security, product improvement, and fraud prevention (balanced against your rights)
- Consent — where required (for example, certain cookies or optional messages); you may withdraw consent at any time
- Legal obligation — when we must keep or disclose information to comply with law
5. Sharing of information
We share personal information only as needed:
| Recipient | Why |
|---|---|
| Paddle and/or Creem (Merchants of Record) | Checkout, tax, invoicing, subscription billing, refunds |
| Hosting / infrastructure providers | Store and serve the Service securely |
| Analytics or error-monitoring tools (if enabled) | Reliability and product improvement |
| Professional advisors | Legal, accounting, or compliance advice under confidentiality |
| Authorities | When required by law or to protect rights, safety, or the Service |
We do not sell personal information. If we ever engage a new processor that materially changes this Policy, we will update this page and, where required, notify you.
6. Payments and Merchants of Record
Subscription payments are handled by:
- Paddle — primary sandbox / web checkout path
- Creem — live web checkout (under review)
Please also review their privacy notices when you complete checkout. Refund and billing disputes for paid charges are generally handled through the Merchant of Record that processed your payment, or by contacting us at support@bamboopocket.app so we can help route your request. See also Subscription & Billing.
7. International transfers
Bamboo Pocket is offered as an overseas PWA. Your information may be processed in countries other than where you live, including where our operator, hosts, or Merchants of Record operate. Where required, we use appropriate safeguards (such as contractual protections) for cross-border transfers.
This launch does not claim China mainland ICP filing or China game-licensing compliance. If you are in a region with specific data-localization rules, please contact us with questions before using paid features.
8. Retention
We keep personal information only as long as needed for the purposes above, including:
- Account data — while your account is active, then a reasonable period for recovery, disputes, or legal requirements
- Billing records — as required by tax and accounting rules and by our Merchants of Record
- Support correspondence — as needed to resolve your issue and for quality records
- Logs — for shorter operational periods unless needed for security investigations
When data is no longer needed, we delete or anonymize it where feasible.
9. Your rights
Depending on where you live, you may have rights to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your information (subject to legal retention needs)
- Restrict or object to certain processing
- Receive a portable copy of data you provided
- Withdraw consent where processing is consent-based
- Lodge a complaint with a data-protection authority
California / similar US state laws: You may have rights to know, delete, correct, and opt out of "sale" or certain "sharing" of personal information. We do not sell personal information as that term is commonly defined. To exercise rights, email support@bamboopocket.app.
Children: The Service is meant for adults. We do not knowingly collect personal information from children under 13 (or under 16 where a higher age applies). If you believe a child has provided us data, contact us and we will take appropriate steps.
To make a request, email support@bamboopocket.app. We may need to verify your identity before responding.
10. Security
We use reasonable technical and organizational measures to protect personal information. No online service is completely secure; please use a strong password and keep your login details private.
11. Third-party links
The Service may link to third-party sites (for example, Merchant of Record checkout pages). Their privacy practices are governed by their own policies.
12. Changes
We may update this Privacy Policy from time to time. We will post the revised version here and update the "Last updated" date. Material changes may also be shared by email or in-product notice where appropriate.
13. Contact
Bamboo Pocket — Privacy
Operator: Ting Zou (individual merchant)
Email: support@bamboopocket.app
Public contact (minimal disclosure): name + email only. A full postal address is not published on this site; it may be provided to payment providers or where a specific law requires operator disclosure (for example before opening Japan), and only with the Operator's prior approval.
Web: https://app.bamboopocket.app
Related pages: Terms of Use · Subscription & Billing · Wellness Disclaimer
This document is provided for product transparency and compliance readiness. It is not formal legal advice. Have counsel review before charging users in your target markets.