Bamboo Pocket

Terms of Use

Last updated: 31 October 2026 (Asia/Shanghai)

Service: Bamboo Pocket — cute panda raising / emotional companion

Website / PWA: https://app.bamboopocket.app

Operator: Ting Zou (individual merchant)

Support: support@bamboopocket.app

These Terms of Use ("Terms") are a contract between you and Ting Zou ("we," "us," or "Operator") for access to Bamboo Pocket (the "Service"). By creating an account, starting a trial, purchasing a subscription, or using the Service, you agree to these Terms and our Privacy Policy.

If you do not agree, please do not use the Service.

1. What Bamboo Pocket is (and is not)

Bamboo Pocket is an entertainment and emotional-companion experience: you raise and care for virtual pandas in a calm, gentle setting.

The Service is:

• Not medical care, therapy, counseling, or a clinical tool
• Not a gambling, wagering, or chance-based prize product
• Not a promise to cure, treat, diagnose, or prevent any physical or mental condition

Please read our Wellness Disclaimer. If you need professional help, reach out to a qualified provider or local emergency services.

2. Eligibility

You must be old enough to form a binding contract where you live (generally at least 18, or the age of majority). The Service is meant for adults. Guardians are responsible if they allow a minor to use the Service in violation of these Terms.

Launch is an overseas PWA. We do not claim China mainland ICP filing, China game licensing, or China app-store distribution for this round.

3. Account

You are responsible for:

• Providing accurate registration information
• Keeping your login credentials private
• Activity that happens under your account

Please tell us promptly at support@bamboopocket.app if you suspect unauthorized access. We may suspend or end accounts that break these Terms, create risk, or stay inactive for a long time.

4. Virtual pandas — limited license, not ownership

Your in-Service pandas, items, progress, cosmetics, and related digital content ("Virtual Content") are licensed to you, not sold.

Subject to these Terms and an active qualifying subscription / entitlement where required:

• We grant you a personal, limited, non-exclusive, non-transferable, revocable license to access and enjoy Virtual Content inside the Service.
• You do not own Virtual Content, and you get no property, intellectual-property, or cash-equivalent rights in it.
• Virtual Content has no real-world money value outside the Service and cannot be redeemed for cash.
• You may not sell, trade, gift outside supported features, sublicense, or transfer Virtual Content or accounts except as we expressly allow.
• We may modify, rebalance, retire, or discontinue Virtual Content with reasonable notice where practicable.

Adoption and companion rules (product locks)

• Sex of a panda, once set, is locked and cannot be changed.
• Adoption requires a matching entitlement (for example, a single-panda plan for one companion; a pair plan for two).
• You cannot split a pair entitlement into separate single entitlements, and you cannot permanently remove / abandon a panda in a way that frees the entitlement for a different adoption outside the product rules we publish in-app.
• Entitlements follow the subscription plan you purchase (see Section 6 and the Subscription & Billing page).

5. Intellectual property

The Service — including software, design, text, graphics, audio, trademarks, panda characters, and brand assets — is owned by the Operator or its licensors and is protected by intellectual-property laws.

You may not:

• Copy, modify, reverse engineer (except where mandatory law allows), or create derivative works from the Service
• Remove proprietary notices
• Use our names, logos, or panda characters for your own commercial project without written permission
• Scrape, bulk-download, or automate access in a way that harms the Service

Feedback you send us may be used freely to improve the Service without obligation to you.

6. Subscriptions, trials, and payments

Paid access is offered by subscription. Details (prices, periods, auto-renewal, cancellation) are summarized on our Subscription & Billing page and shown again at checkout.

Current plan locks (USD; taxes may apply at checkout)

• A 7-day trial may be offered; starting a trial requires a payment card (or equivalent payment method accepted by the Merchant of Record).
• Unless you cancel in time, the trial converts to a paid subscription and you will be charged.
• Subscriptions auto-renew at the then-current price for the same plan period unless cancelled before the renewal charge.

Merchants of Record

Web checkout is processed by our Merchants of Record:

• Paddle (sandbox / primary checkout path for development and testing; may also process live sales depending on configuration)
• Creem (live checkout under review)

We do not use Stripe for launch billing, and launch does not use Apple App Store or Google Play in-app purchase.

By purchasing, you authorize the applicable Merchant of Record to charge your payment method on a recurring basis until you cancel. Receipts and tax invoices are issued by the Merchant of Record as applicable.

7. Cancellation, refunds, and chargebacks

How to cancel

You can cancel anytime to stop future renewals:

1. In-app / account subscription management (when available), and/or
2. The customer portal provided by Paddle or Creem for your purchase, and/or
3. Email support@bamboopocket.app with the email used at checkout

Cancel before the renewal charge (and before the end of a trial) to avoid the next billing. Cancellation stops future charges; it does not automatically refund past periods unless required by law or our refund practice below.

Refunds

Refund requests are handled primarily through the Merchant of Record that processed your payment, subject to their policies and applicable consumer law. Contact support@bamboopocket.app and we will help route your request.

Nothing in these Terms limits mandatory consumer rights that cannot be waived in your country of residence (for example, certain EU withdrawal rights for digital content, or local cooling-off rules where they apply and have not been lawfully waived after performance begins).

Chargebacks

If you start a chargeback, we may pause access while we look into it with the Merchant of Record.

8. Acceptable use

You agree not to:

• Harass, abuse, or harm others, or misuse support channels
• Attempt unauthorized access to accounts, systems, or data
• Interfere with or disrupt the Service
• Use the Service for illegal activity
• Misrepresent the Service as medical treatment or as a gambling product
• Circumvent subscription, trial, or entitlement controls

We may investigate and take action, including suspension or termination, for violations.

9. Service changes and availability

We aim for a reliable experience but do not guarantee uninterrupted availability. We may update, pause, or discontinue features. Where a change materially reduces paid features, we will give reasonable notice and, where required by law or Merchant of Record policy, a remedy such as a pro-rata refund or plan adjustment.

10. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL MEET YOUR EMOTIONAL, HEALTH, OR PRODUCTIVITY GOALS.

Virtual companions are for entertainment and personal enjoyment only.

Some places do not allow certain disclaimers; in those places, disclaimers apply only to the extent permitted.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE OPERATOR'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US (VIA MERCHANTS OF RECORD) FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) US$50.

WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, GOODWILL, OR EMOTIONAL DISTRESS, EVEN IF ADVISED OF THE POSSIBILITY.

Consumer-protection carve-out: Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law — including liability for death or personal injury caused by negligence where such exclusion is forbidden, fraud, or mandatory consumer guarantees where you live (for example, under EU/UK consumer law or the Australian Consumer Law). If you are a consumer, you may have rights that prevail over conflicting contract terms.

12. Indemnity

To the extent permitted by law, you will indemnify and hold the Operator harmless from claims arising out of your misuse of the Service or violation of these Terms, except to the extent caused by our willful misconduct or as prohibited by consumer law.

13. Governing law and disputes

These Terms are governed by the laws of the People's Republic of China, without regard to conflict-of-law rules, except that:

• If you are a consumer in the European Union, United Kingdom, Australia, or another place with mandatory consumer-protection rules, those mandatory rules (and the courts or procedures they preserve for you) continue to apply and are not displaced by this clause.
• You may also benefit from rights to bring proceedings in your country of residence where mandatory law so provides.

Before formal dispute procedures, please contact support@bamboopocket.app so we can try to resolve things informally.

14. Termination

You may stop using the Service and cancel subscriptions as described above. We may suspend or end access for breach, legal risk, non-payment, or Service shutdown. Sections that by nature should survive (including IP, virtual-content license limits, disclaimers, liability limits, and governing law) survive termination.

15. Changes to these Terms

We may update these Terms by posting a new version on this page and updating the "Last updated" date. Material changes will be notified where required (email or in-product). Continued use after the effective date means you accept the update, except where mandatory law requires express consent.

16. Contact

Bamboo Pocket
Operator: Ting Zou (individual merchant)
Email: support@bamboopocket.app
Web: https://app.bamboopocket.app

Appendix A — Specified Commercial Transactions–style operator disclosure (English stub for Japan)

For when the Japan market opens. A Japanese-language Specified Commercial Transactions Act disclosure will be added separately. Do not treat this English stub as a complete Japan-law filing.

Related pages: Privacy Policy · Subscription & Billing · Wellness Disclaimer

This document is a product-legal draft for MVP readiness. It is not formal legal advice. Have counsel review before charging users in your target markets.

Operated by Ting Zou · support@bamboopocket.app · Privacy · Terms · Subscription · Wellness